Academy

Effective Communication Strategies


Description
Lesson Overview

Effective Communications Strategies will raise awareness and sensitivity around the impact our words can have on each other, and on the overall work environment.

Objectives
  • Discuss why effective communication is important.
  • Identify the qualities of effective communication.
  • Discuss the role active listening plays in communication.
  • Explain the value of empathetic listening and responses.
  • Identify strategies for handling difficult situations and people.


Topics
  • Why is effective communication so important?
  • What do great communicators do differently?
  • The importance of practicing active & empathetic listening
  • Overcoming communication challenges through effective communication skills, emotional intelligence, and listening


120 minutes | info@soarcommunitynetwork.com

Content
  • Introduction
  • Introduction and Why sample
  • Qualities
  • Questions about qualities
  • Connect on an individual level sample
  • They speak with the intent to engage others
  • Great communicators watch and respond to body language
  • They simplify the complex and do not use jargon
  • Communicate with brevity and explain why
  • Explain the WIIFM
  • Qualities Quote
  • Listening
  • Great Communication Starts with ... sample
  • Helpful Hint
  • Practicing Active Listening
  • Phrases to Demonstrate Active and Empathetic Listening and Responses
  • Active & Empathetic Listening Model
  • Active & Empathetic Listening Model Steps Explained
  • Strategies
  • How do you handle a challenging person?
  • Tools and Approaches
Completion rules
  • All units must be completed